Accounts Receivables Senior Consultant

Employment Type: Full-Time

Level: Senior-Level

We are seeking an analytical, customer-focused, and experienced Accounts Receivables Disputes Senior Consultant to manage complex accounts receivable disputes, customer deductions, billing discrepancies, and collection-related issues. This role will work closely with Billing, Collections, Sales, Customer Service, Finance, and Operations teams to investigate disputes, maximize recovery, resolve escalations, and identify root causes. Similar Kuala Lumpur roles emphasize dispute investigation, customer engagement, escalation management, team leadership, and cross-functional collaboration. (Deloitte Southeast Asia Jobs)

Key Responsibilities

• Manage and resolve a portfolio of complex accounts receivable disputes and customer deductions.

• Investigate billing discrepancies, short payments, pricing differences, delivery issues, contractual claims, and compliance-related deductions.

• Review invoices, contracts, purchase orders, pricing agreements, proof of delivery, customer records, and supporting documentation.

• Conduct detailed root-cause analysis to determine the validity and appropriate resolution of each dispute.

• Liaise with customers regarding billing queries, collections, outstanding balances, and dispute resolution.

• Handle inbound and outbound customer communications professionally and effectively.

• Negotiate with customers and internal stakeholders to resolve disputed balances and maximize financial recovery.

• Act as an escalation point for complex or sensitive dispute cases.

• Collaborate closely with Billing, Collections, Sales, Customer Service, Finance, and Operations teams to resolve outstanding issues.

• Monitor dispute aging, recovery rates, cycle times, backlog, and other operational KPIs.

• Identify recurring dispute drivers and recommend corrective actions to prevent future disputes.

• Maintain complete and accurate dispute documentation, including evidence, investigation findings, approvals, correspondence, and resolution outcomes.

• Ensure dispute resolutions comply with company policies, financial controls, approval requirements, and accounting procedures.

• Assess the impact of disputes on accounts receivable, revenue, credits, write-offs, reserves, and month-end closing activities.

• Prepare dispute reports, dashboards, trend analysis, and management updates.

• Identify opportunities for process standardization, automation, and operational improvement.

• Support updates to dispute reason codes, procedures, workflows, templates, and knowledge materials.

• Provide guidance and coaching to junior analysts on dispute investigation, documentation, prioritization, and customer communication.

• Support quality-assurance reviews and ensure dispute cases are audit-ready.

• Participate in finance transformation, process improvement, and system enhancement projects.

• Maintain strong relationships with internal and external stakeholders while delivering professional customer service.

Requirements

• 2–4+ years of relevant experience in Accounts Receivable, AR Disputes, Collections, Billing, Order-to-Cash, Finance Operations, or a related field. Similar current Kuala Lumpur postings request experience in AR disputes/deductions, order-to-cash, billing, collections, or related finance operations. (foundit.my)

• Strong understanding of accounts receivable, customer deductions, billing processes, collections, credits, write-offs, and financial closing cycles.

• Proven experience investigating and resolving complex customer disputes and deductions.

• Strong knowledge of root-cause analysis and financial reconciliation.

• Experience working with ERP systems, dispute-management tools, customer portals, and financial systems.

• Advanced proficiency in Microsoft Excel, including data analysis, PivotTables, lookups, and reporting.

• Strong analytical and problem-solving skills with excellent attention to detail.

• Strong negotiation, influencing, and stakeholder-management abilities.

• Excellent written and verbal communication skills.

• Ability to communicate professionally with customers and internal stakeholders.

• Experience handling escalations and high-priority financial disputes.

• Ability to understand how dispute outcomes affect AR balances, revenue, credits, recoveries, reserves, and financial reporting. (Trabajo.org)

• Experience monitoring KPIs such as dispute aging, recovery rate, cycle time, and backlog.

• Leadership, coaching, or mentoring experience is an advantage.

• Business-level proficiency in Mandarin, Cantonese, Japanese, Bahasa Indonesia, or another additional language may be advantageous for global customer-facing environments. Current Kuala Lumpur opportunities specifically include Mandarin/Cantonese language requirements. (Deloitte Southeast Asia Jobs)

• Ability to work independently, manage competing priorities, and meet strict deadlines.

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field is preferred.

• Professional qualifications such as ACCA, CPA, CIMA, or other accounting/finance certifications are an advantage.

What We Offer

• Opportunity to develop expertise across Accounts Receivable, Dispute Management, Collections, Billing, Finance Operations, and Order-to-Cash.

• Exposure to international customers, finance service centers, ERP systems, financial controls, and complex dispute resolution.

• Opportunity to work closely with Finance, Billing, Collections, Sales, Customer Service, and Operations teams.

• Hands-on experience in financial recovery, root-cause analysis, process improvement, and dispute automation.

• Career progression into AR Disputes Lead, Accounts Receivable Manager, Collections Manager, Order-to-Cash Manager, Finance Operations Manager, or Finance Service Center Manager roles.

• A collaborative, analytical, and customer-focused working environment.

• Professional training, finance certifications, mentorship, and continuous career development opportunities.

• • Competitive compensation, performance incentives, and comprehensive benefits package.