Job Description
We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the school by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail.
He/She should be able to provide fast and useful guidance or assistance for all reported queries. He/She must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution or escalate it to the next level. He/She must also be customer-oriented and patient when dealing with difficult customers. Support requests can be received through telephone calls, WhatsApp, email, or in person from staff, students, and parents.
Skills
Skills
- Proficiency in English and Proven experience as a help desk technician or in another customer support role.
- Tech-savvy with working knowledge of office automation products, databases, and remote control.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- Maintain records and manage logs of all work undertaken.
- Attend staff meetings and serve on committees as required.
- Perform other duties as requested by direct and dotted reporting line managers/supervisors.
Qualifications:
- Bachelor's Degree.
- Effective interpersonal skills to aid in daily contact with a diverse multicultural population.
GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments. 
