RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.
For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.
Principal Responsibilities
- Respond promptly to Customers related security inquiries.
- Full ownership of Customer Assurance queue.
- Escalate required exceptions to senior levels.
- Ownership of the end-to-end customer-related tickets, and driving them towards resolution and satisfaction.
- Suggest enhancements to standard processes, and acting as a voice of the customers.
- Works on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors.
- Collaborate with internal supporting functions (IT, HR, Facility, Legal, others) to work on relevant security projects and mitigate any security issues.
- Handling and facilitating external audit activities.
Skills
- Intermediate knowledge of information security and privacy aspects.
- Intermediate understanding of the Security Standards and Frameworks.
- Working knowledge of one or more of the following control frameworks: ISO 27001, NIST 800-53, NIST CSF, EU GDPR, PCI DSS.
- Hands-on experience in performing security control assessments utilizing established industry frameworks.
- Strong risk management knowledge.
- Strong verbal and written communication skills in English.
- Ability to work effectively globally across different time zones, given the diverse locations of our team members.
- High attention to detail.
- Strong customer-facing skills with a professional and polished demeanor.
Education And Experience
- Bachelor's degree in Computer Science or Computer Engineering or a related field.
- 5+ years of related experience in a professional role, ideally in a technology setting.
Certifications
One security certificate at least is required; such as Security+, ISO27001, CISA, CISSP, CRISC.
RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at
[Confidential Information]. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
