Position: After Sales Supervisor.
Job Overview:
We are currently seeking an experienced After Sales Supervisor to join our team in 6th of October City. The successful candidate will be responsible for overseeing the after-sales service department and ensuring that all customer inquiries and concerns are addressed promptly and efficiently. This is a full-time position with a competitive salary and benefits package.
Key Responsibilities:
- Manage and supervise the after-sales service department, including technicians and service advisors
- Ensure that all customer inquiries and concerns are addressed in a timely and satisfactory manner
- Monitor and maintain customer satisfaction levels through regular follow-up and feedback
- Coordinate with the sales team to ensure a smooth transition from sales to after-sales service for new customers
- Develop and implement strategies to increase after-sales service revenue and profitability
- Conduct regular training and performance evaluations for the after-sales team
- Collaborate with other departments to improve overall customer experience and satisfaction
- Stay updated on industry trends and developments to continuously improve after-sales service processes and procedures
- Handle escalated customer complaints and provide appropriate solutions
- Prepare and analyze reports to track after-sales service performance and make recommendations for improvement.
Qualifications:
- Bachelor's degree in Business Administration, Automotive Engineering, or a related field
- Minimum of 2 years of experience in a similar role, preferably in the automotive industry
- Excellent leadership and communication skills
- Strong customer service orientation
- Knowledge of automotive service and repair processes
- Ability to work under pressure and handle multiple tasks simultaneously
- Proficient in MS Office and other relevant software applications
