After-Sales Systems & Performance Administrator

A&O TEC GmbH is a dynamic company operating in the fields of trade, engineering, and consulting. We offer comprehensive solutions ranging from building materials and machinery to technical expertise and consulting services to export services, particularly for the Middle East and North Africa. Our vision is to create a lasting impact through innovative solutions.

For our office in Benghazia, Lybia, we are looking for an After-Sales Systems & Performance Administrator. To administer, support, and continuously optimize the digital systems, data integrity, and performance monitoring of the After-Sales Department. The role ensures accurate system usage, reliable reporting, and clear visibility of operational performance to support management decision-making. This is a non-technical role with no authority over vehicle repair or warranty decisions. Ultimately assisting wherever needed in the administration department.

Your Key Responsibilities:

After-Sales Systems Administration

• Administer and support after-sales systems including DMS, workshop management systems, CRM, and reporting platforms
• Ensure accuracy, consistency, and integrity of all after-sales system data
• Participate in all documentation procedures pertaining to after-sales operations.

Performance Monitoring & KPI Management

• Maintain and update after-sales performance dashboards
• Prepare monthly performance reports for management
• Identify performance trends, deviations, and risks and report findings to the After-Sales Manager

Process & Data Optimization

• Support the implementation of after-sales SOPs within digital systems
• Identify system-related inefficiencies and data gaps

Reporting, Audit & Data Control

• Ensure job cards, labor entries, parts issues, and invoices are accurately recorded in systems
• Support audit readiness through reliable system records and performance reports

Authority & Boundaries

This role does NOT include authority to:

• Make technical repair decisions
• Approve or reject warranty eligibility
• Instruct or supervise technicians
• Approve discounts or goodwill
• Override the workshop foreman or department heads

All technical, warranty, and operational authority remains with the After-Sales Manager, Workshop Foreman, and designated department leads.

KPIs & Performance Metrics

• Accuracy and timeliness of after-sales performance reports
• System data accuracy and completeness rate
• Reliability and clarity of KPI dashboards
• Reduction in reporting errors and data inconsistencies
• Effectiveness of performance insights provided to management

Required Qualifications & Skills

• Experience working with business systems, performance dashboards, or reporting tools
• Strong analytical and data interpretation skills
• High attention to detail and process discipline
• Ability to coordinate across multiple departments
• Professional communication skills in Arabic and English
• High standards of confidentiality and integrity