Job Summary
The Aftermarket Sales Engineer is responsible for driving revenue growth through the sale and management of after-sales service contracts, warranties, consumables, and spare parts for Alfa Electronics systems. The role involves building long-term customer relationships, understanding clients technical and operational needs, and offering tailored maintenance and support solutions in close coordination with the After Sales, Technical, and Finance teams.
Key Responsibilities
- Identify, develop, and close opportunities for preventive and corrective maintenance contracts, extended warranties, consumables, and spare parts.
- Actively manage contract renewals, upselling, and cross-selling to ensure recurring revenue and customer retention.
- Conduct regular client visits to assess installed systems and identify service and upgrade needs.
- Evaluate clients technical requirements and propose suitable after-sales solutions aligned with Alfa Electronics service standards.
- Prepare technical and commercial proposals for service contracts in coordination with the After Sales and Finance teams.
- Negotiate contract terms, pricing, and scope of services in accordance with company policies.
- Serve as the primary technical and commercial point of contact for customers regarding maintenance services and contracts.
- Coordinate with service engineers, planners, and operations teams to ensure smooth execution of contracted services.
- Monitor service delivery and customer satisfaction, proactively addressing concerns related to after-sales support.
- Maintain accurate records of contracts, renewals, customer interactions, and sales activities using CRM or internal systems.
- Prepare periodic sales forecasts, performance reports, and pipeline updates for management.
- Stay up to date on Alfa Electronics products, systems, spare parts, and maintenance standards.
- Monitor market trends and customer needs related to aftermarket services and support solutions.
Qualifications & Experience
- Bachelor's degree in Engineering (Electrical, Electronics, Mechanical, or related field).
- 25 years of experience in technical sales, after-sales, service contracts, or maintenance solutions.
- Proven experience in selling service contracts, warranties, spare parts, or consumables is a strong advantage.
- Experience in electronics, industrial systems, or technical equipment environments is preferred.
Skills & Competencies
- Strong technical understanding of electronic, electrical, or mechanical systems.
- Excellent communication, negotiation, and presentation skills.
- Strong commercial acumen with a customer-centric mindset.
- Ability to translate technical requirements into clear commercial offerings.
- Strong planning, follow-up, and reporting capabilities.
- Proficiency in MS Office; experience with CRM systems is a plus.
- Willingness to travel and conduct frequent client visits.
