Job Description – Head – After Sales
Location: Dubai, UAE
Experience: 14+ Years
Industry: Automotive / Commercial Vehicles / Trucks
Function: After Sales
Role Overview
We are looking for an experienced Head – After Sales to lead the complete after-sales function for the commercial vehicle business in Dubai. The ideal candidate should have strong hands-on experience in HCV/trucks, with proven expertise across service operations, spare parts, parts management, workshop operations and customer support.
The role will be responsible for building a strong after-sales ecosystem, improving customer satisfaction and vehicle uptime, driving parts and service revenue, and ensuring operational excellence across the network.
Key Responsibilities
- Lead the overall After Sales function covering service, spare parts, parts sales and customer support for HCV/trucks.
- Develop and implement the after-sales strategy aligned with business and customer requirements.
- Manage workshops, service centres, field service and technical support operations.
- Drive vehicle uptime through effective preventive maintenance, breakdown support and timely service delivery.
- Develop and manage spare parts operations, including parts planning, procurement, inventory, pricing, availability and distribution.
- Monitor service and parts revenue, profitability, cost control and overall after-sales performance.
- Build and strengthen service and parts networks to improve market coverage and customer accessibility.
- Establish and monitor KPIs for workshop productivity, service turnaround time, first-time fix rate, parts fill rate, customer satisfaction and revenue.
- Work closely with sales, technical, warranty and operations teams to resolve customer and product-related issues.
- Drive warranty management, technical claims and service campaigns effectively.
- Develop service packages, AMC/maintenance contracts and other customer retention initiatives.
- Identify opportunities to increase parts penetration, service revenue and customer retention.
- Lead, coach and develop service managers, workshop teams, parts teams and technical personnel.
- Ensure adherence to OEM/service standards, safety requirements and operational processes.
- Analyse market feedback, competitor practices and customer requirements to continuously improve after-sales offerings.
- Maintain strong relationships with fleet owners, transporters, key customers and channel/service partners.
Desired Candidate Profile
- 14+ years of overall experience, with substantial experience in After Sales within the commercial vehicle/truck/HCV industry.
- Strong hands-on exposure to HCVs, trucks or heavy commercial vehicles is essential.
- Proven experience managing Service + Spares/Parts functions end-to-end.
- Strong understanding of workshop operations, diagnostics, maintenance, warranty and technical support.
- Experience in parts planning, inventory management, parts sales and service profitability.
- Strong commercial orientation with the ability to drive after-sales revenue and margins.
- Experience managing large teams and multi-location/service network operations.
- Strong customer-facing and stakeholder management skills, particularly with fleet owners and large commercial vehicle customers.
- Candidates with experience in OEMs, truck manufacturers, commercial vehicle dealerships or established automotive groups will be preferred.
- International/Middle East experience will be an added advantage.
- Strong analytical, leadership, negotiation and problem-solving capabilities.
Ideal Candidate
A senior After Sales leader from the HCV/Truck industry who has personally managed service, workshops, spares/parts, warranty and customer support, with a strong understanding of fleet customers and commercial vehicle operations.
Ready to relocate to Dubai / UAE.
