About Us
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it's about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn't just a goal; it's how we work, every day, as one team.
Job Description:
- Ensure daily assigning of the requests implemented on time in order to meet deadline and avoid escalation of customers requests.
- Provide control for financial requests and review the day– to – day activities related to credit card operations and ensure all customers requests are fulfilled efficiently.
- Handle staff queries & client's complaints in adequate proper time manner.
- Ensure urgent emails are handled by staff immediately.
- Align with the RPA team all the automation and bot issues.
- Direct reporting to the unit manager of all incidents and updates.
- Review monthly staff errors tracker and discuss the feedback.
- Monitor the update of the rejection tracker and check the root cause.
- Detect all internal errors on time and ensure timely escalation to the reporting manager to avoid any financial impact or breach of service level agreement with client banks/institutions.
- Control & monitor to ensure that there are no actions from the team, which would lead to breach of confidentiality agreements with client banks/institutions.
- Mentor the respective team members wherever required to mitigate any potential knowledge gap.
- Track and highlight all new initiatives & exceptional performances from the team members to ensure motivation and smooth performance review discussions.
- Ensure that process documents are followed by the team, to avoid any mis-outs the daily BAU activities.
- Verify the daily MIS updated by the team to ensure accuracy to avoid any mismatch in the unit capacity plan.
- Ensure compliance to all operating policies and laid down procedures so that there are no actions which would lead to breach of service level confidentiality agreements with clients.
- Ensure strict adherence to office discipline, etiquettes, admin rules, HR policies and regulations to avoid any observations from the superiors.
- Follow a self-learning approach thru interactive sessions with peers/superiors to ensure own development.
- Attend trainings and informative sessions as mandated to ensure knowledge enhancement.
Experience / Skills Required:
- Education: Bachelor's degree from a reputable recognized university, preferably faculty of Commerce & Information System
- Good MS Office skills (Word & Excel)
- Very Good English communication skills (reading & writing)
Experience:
- 6-7 years experience in banking sector, Fintech, e-payments, digital financial solution or any relevant sector.
- 3-4 years experience in leadership or managerial role which is relevant to the position.
Knowledge/Skills:
- Technical skills: Credit card operations
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
