Agreement To Cash - Credit Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so, let's start the conversation!

Job Summary:

Iron Mountain is seeking an experienced Accounts Receivable & Credit Officer to join our Finance team.

In this role, you will be responsible for managing customer accounts, accelerating cash collection, resolving billing disputes, and supporting end-to-end Account-to-Cash processes to optimize organizational cash flow.

You will join a dynamic, collaborative team dedicated to driving financial health, maintaining strong customer relationships, and ensuring seamless financial operations in a multinational environment.

What You'll Do

In this role, you will:

• Manage end-to-end credit and collections processes: Monitor customer accounts, conduct account reconciliations, execute strategic collection actions, and perform risk assessments to reduce overdue balances and minimize bad debt provisions.
• Collaborate across key stakeholder groups: Partner with cross-functional teams—including Sales, Customer Service, Operations, and senior client leaders—to resolve complex billing disputes and negotiate settlement agreements with major enterprise accounts.
• Ensure compliance and operational standards: Facilitate electronic invoice submissions via tax portals, prepare financial reporting (aging reports, payment trends, and cash flow forecasts), and support month-end closing, year-end closing, and audit requirements in accordance with company policy.

What You'll Bring

The ideal candidate will have:

• Proven experience as an Accounts Receivable Specialist, Credit Officer, or similar role within a multinational, matrixed corporate structure.
• Strong technical proficiency in Enterprise Resource Planning (ERP) systems, electronic invoicing tax portals, and advanced Microsoft Excel or Google Sheets (including pivot tables and complex data manipulation).
• Proven ability in Account-to-Cash (A2C) operating models, Days Sales Outstanding (DSO) improvement, independent problem-solving, and negotiating settlements with high-value accounts.
• Bachelor's degree in Accounting, Finance, Banking, Business Administration, or a related field.

What We Offer

• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work-life balance.
• Comprehensive health, wellness plans.
• Opportunities for continuous learning and professional growth.