Airline Customer Service Agent

Company Description

Alorica is dedicated to transforming customer experiences by combining industry-leading expertise, cutting-edge technology, and innovative strategies to deliver exceptional results. We pride ourselves on being pioneers in customer experience, boldly challenging conventions, and maintaining integrity and authenticity in our approach. With a global team of 100,000 professionals across 17 countries, we support 250+ brands in more than 75 languages. Joining Alorica means becoming part of a connected, creative, and committed team that strives to elevate the customer experience. Learn more about our opportunities at alorica.com/careers.

Role Description

The Airline Customer Service Agent is a full-time, on-site role based in Qesm El Sheikh Zaid. The role involves assisting customers with airline-related inquiries, resolving issues effectively, managing reservation requests, and addressing concerns about flights and services. Daily tasks include answering customer calls, providing information about flights, issuing tickets, handling complaints, and ensuring customer satisfaction. Excellent communication and problem-solving skills are essential to ensure a seamless customer experience.

Qualifications

• Strong communication, interpersonal, and active listening skills
• Experience in customer service and conflict resolution
• Proficiency in ticket management systems and airline software
• Organizational skills and attention to detail
• Ability to work in a team-oriented environment
• Proficiency in English and additional language skills are an advantage
• Flexibility to work in shifts, including weekends and holidays
• High school diploma or equivalent; additional certifications in customer service or aviation are a plus