Airline Customer Service

Company Description

Alorica is dedicated to creating lifelong customer relationships by delivering exceptional customer experiences that elevate brands. As a full-service customer experience (CX) partner, Alorica combines proven performance, industry expertise, and cutting-edge technology to achieve impactful results. With a global presence spanning 17 countries, over 100,000 professionals serve 250+ brands in more than 75 languages. Alorica prides itself on challenging norms, fostering innovation, and upholding the values of integrity and authenticity. Explore the opportunity to join a passionate, creative, and connected team at alorica.com/careers.

Role Description

This is a full-time on-site role for an Airline Customer Service Representative located in Qesm El Sheikh Zaid. The role involves delivering top-tier customer support to airline clients, addressing inquiries, assisting with booking or ticketing processes, and resolving service-related concerns. Key responsibilities also include communicating with customers effectively, ensuring satisfaction, and representing both the airline and the organization in a professional and customer-focused manner.

Qualifications

• Strong Communication and interpersonal skills to effectively engage with customers and team members.
• Proficiency in Customer Service practices, with a customer-focused and problem-solving approach.
• Basic knowledge or experience in the Airlines and Aviation industry is preferred.
• Ability to handle inquiries or issues in a fast-paced environment with professionalism and efficiency.
• Fluency in multiple languages is an asset but not mandatory.