Airline Ticketing Clerk

Location: Riyadh

Key Responsibilities

• Process airline ticket reservations, rebooking's, cancellations, and fare adjustments using GDS systems (e.g., Amadeus, Sabre, Galileo).
• Provide customers with accurate information on flight schedules, fares, travel regulations, baggage rules, and visa requirements.
• Issue tickets, Etickets, boarding passes, and travel documents in accordance with airline and IATA guidelines.
• Handle customer inquiries via phone, email, and in person with professionalism and efficiency.
• Coordinate with airlines to resolve booking issues, schedule changes, and special service requests.
• Maintain uptodate knowledge of promotions, fare rules, and travel advisories.
• Process payments, issue invoices, and ensure proper documentation for all transactions.
• Assist with group bookings, corporate travel arrangements, and special itineraries.
• Ensure compliance with company policies, data protection standards, and safety regulations.
• Provide aftersales support, including itinerary changes, refunds, and travel updates.

Qualifications & Skills

• Diploma or bachelor's degree in Tourism, Hospitality, Business, or related field.
• Proven experience in airline ticketing or travel agency operations is preferred.
• Proficiency in at least one major GDS (Amadeus, Sabre, Galileo).
• Strong customer service and communication skills.
• High attention to detail and accuracy in data entry.
• Ability to work under pressure, especially during peak travel seasons.
• Good problemsolving skills and the ability to handle unexpected situations.
• Multilingual abilities are an advantage.