Job description:
Position Overview
Supervise maintenance activities & develop the skill base of technical team. Prioritize daily tasks & workflow that ensures efficient process implementation, to meet service & business goals. Liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard to avoid re-repairs/replacements and meet customer's expectations.
Job Description
- Work planning, organizing and coordinating daily activities.
- Supervise quality process and team performance; implement rectified action plan, whenever necessary.
- Coordinate with vendors to plan and organize new products training.
- Coordinate with vendors technical team to finalize the issues raised by service team.
- Regularly report progress on each job and quickly communicate delays or concerns with Senior Management.
- Oversee the daily productivity of technical team to meet targets.
- Plan the work-force to repair the customer return stock (dented), in timely manners.
- Coordinate with reception CSR team for escalated cases.
- Coordinate with Call Center for urgent escalated customer's issues.
- Keep a track of employee attendance and overtime for payroll purposes.
- Complete jobs by developing schedules, assigning & monitoring work, gathering resources and implementing productivity standards.
- Resolving daily job problems.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications.
- Contribute to team effort by accomplishing related results as needed.
Candidate Requirements
- Bachelor's degree in Electrical or Electronics Engineering
- Disciplined approach & adapt to changes.
- Processes and workflows oriented with good interpersonal skills.
- Customer oriented.
- Self-motivated & thrive under pressure.
- Possess a responsible attitude.
- Bilingual (Arabic & English)
