ANALYST - BUSINESS PROCESS IMPROVEMENT

KEY RESPONSIBILITYESPONSIBILITY

1. Project Execution & Management: Support the delivery of process improvement initiatives by coordinating tasks, tracking project milestones, managing documentation, and ensuring adherence to established deadlines, budgets, and quality standards under the direction of the team lead.

2. Data Support & Analysis: Assist in collecting, organizing, and conducting basic analysis of operational data to identify process performance gaps and support decision-making.

3. Implementation Support: Collaborate with internal stakeholders to facilitate the effective rollout of approved process changes, ensuring that deliverables are tracked and follow-ups are completed in a timely manner.

4. Change Adoption Support:Assist in change management efforts by preparing training materials,participating in awareness sessions, and providing targeted end-user support to enable smooth adoption of new or revised processes.

5. Cross-Functional Collaboration: Engage proactively with team members and business stakeholders to maintain alignment on project activities, gather inputs, and resolve operational issues during implementation.

6. Process Documentation: Support the drafting and maintenance of process-related documentation including SOPs, workflows, and templates, based on content and direction provided by the team lead and subject matter experts.

TECHNICAL COMPETENCIES

• Understanding of process improvement methodologies
• Proficiency in data collection and basic analysis techniques
• Working knowledge of process mapping tools
• Familiarity with change management principles
• Strong communication and collaboration skills

FUNCTIONAL RELATIONSHIPS

• Reports to Business Excellence Executive/Assistant Manager to coordinate priorities and day-to-day responsibilities.
• Collaborates with project managers, team leaders, IT managers and BU heads to develop and advance process improvement initiatives

GENERAL ACCOUNTABILITY

• Act as an ambassador for DP World at all times when working promoting and demonstrating positive behaviours in harmony with DP World's Our Principles, values and culture ensuring the highest level of safety is applied in all activities understanding and following DP World's Code of Conduct and Ethics policies

• Ensuring that process improvements are aligned with organisational goals and objectives. This includes meeting project timelines, achieving targeted performance improvements, and ensuring effective communication and stakeholder collaboration.

• The job description is not restricted to the duties mentioned in this section. The job holder may be required to perform other related tasks to meet the department's objectives as assigned by his or her superior.

  QUALIFICATIONS, EXPERIENCE AND SKILLS

• Bachelor's degree in business administration or engineering, or a related field preferred
• 3-5 years of experience in business process improvement, project coordination, or operational support roles
• Familiarity with process documentation, SOPs, and continuous improvement methodologies (e.g., Lean, Six Sigma is a plus)
• Proven ability to manage multiple tasks and coordinate activities across teams under structured supervision
• Strong attention to detail, organizational skills, and a commitment to execution quality

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