Job Description
Customer Service Representative
Location: Cairo, Egypt (on-site)
Employment type: Full-time
About The Role
We're hiring
Customer Service Representatives to support our international (US) customers. You'll handle calls and inquiries, resolve issues, and deliver a great customer experience in a fast-paced contact-centre environment.
Responsibilities
- Handle inbound customer calls and inquiries professionally and courteously.
- Resolve customer issues accurately, aiming for first-contact resolution.
- Provide clear information about products and services.
- Log and document each interaction in the system.
- Meet quality, productivity, and customer-satisfaction targets.
- Escalate complex cases to the right team when needed.
Requirements
- Good to excellent English, spoken and written (CEFR B2 or above).
- Strong communication and active-listening skills.
- Customer-focused attitude with patience and a problem-solving mindset.
- Willing to work on-site in rotational shifts.
- High-school diploma or above — fresh graduates are welcome.
- Basic computer skills.
What we offer
- Competitive salary plus performance incentives.
- Paid training and clear career-growth opportunities.
- A supportive, team-driven work environment.
- (Add transportation, medical insurance, or other benefits as applicable.)
About The Team
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
