We unlock value for Airport Owners and Investors.
daa International was established in early 2014 to leverage the expertise, track record, and experience embedded in the daa Group companies and make it available to the market. It does this by reaching into the organization and assembling skilled teams to deliver customized solutions to unlock value in airports for investors and state owners. The group's capability covers all aspects of airport ownership, investment, and commercial operation. With over 5,000 employees across the group, daa International can draw on a vast pool of subject matter proficiency.
Working at daa International offers a fast-paced environment with a variety of opportunities for every airport professional. We provide a unique environment where you work alongside high preforming industry leaders, join a culture that embraces equality, inclusion and diversity and where continuous development and collaboration is at the forefront.
This role requires deep operational knowledge, expert incident response management and strong leadership skills. The role-holder is expected to develop our local colleague team members to achieve their full potential, demonstrate positive behaviour and showcase daa International's core values of expertise, leadership and knowledge transfer.
Key Responsibilities:
Operational Excellence
- Shift Leadership & Oversight: Oversee the daily operational plan, engaging with key stakeholders, ensuring effective communication, and managing incident response to deliver effective and efficient operations in a safe and secure manner. Coach and support duty managers in the delivery of the operational plan, ensuring alignment with strategic objectives and effective use of key operational systems and reporting.
- Incident Management: Coach and advise Duty Managers during crises, ensuring operational resilience and rapid restoration of normal operations.
- Performance and Insights: Use passenger feedback and data to address service issues, resolve complaints and enhance the passenger experience.
- Technology Integration and Innovation: Drive the adoption of innovative tools and systems to improve decision-making, efficiency and passenger experience.
Leadership and Team Development:
- Coach and Mentor Duty Managers: Guide decision-making, incident management and performance improvement, focusing on team capability building and succession planning.
- Empower Operational Teams: Facilitate knowledge transfer, leadership growth and accountability to drive high performance and create a sustainable legacy.
- Performance Management of Teams: Empower local teams to address performance issues effectively by cultivating a supportive culture and mentoring the Duty Management team to engage in constructive, solution-focused conversations with their teams.
- Training Delivery: Develop and deliver both on-the-job and classroom-based training programs to enhance the skills, knowledge and confidence of Duty Managers and operational teams.
Collaboration and Communication:
- Stakeholder Engagement: Build strong relationships with internal and external stakeholders, ensuring a cohesive approach to operational delivery.
- Safety and Compliance: Promote a safety-first culture, ensuring health, safety and security standards are upheld and incidents are promptly addressed.
- Timely Escalation: Advise the Senior Leadership Management Team of any high-level operational, safety or security related alerts or developments which may have an impact on the airport operating environment.
Monitoring and Reporting:
- Performance Metrics: Track and review KPIs, guiding teams to meet targets and identify areas for improvement.
- Data Analysis: Support the preparation of operational reports to inform decision-making and drive improvements.
Requirements:
- 10+ years of airport operations experience, with at least three years in a duty management role in an airport environment.
- Demonstrable experience over multiple years in managing shift-based teams in a Terminal Operations or AOCC environment.
- Proven experience in inspiring, motivating and developing staff members to deliver at their best in a pressurised airport environment.
- Demonstrated ability to influence and collaborate with stakeholders at all levels of the operations.
- Preferred Aviation experience within Saudi Arabia or in the GCC.
Wishing you all the best!
