Apple technical support specialist

Key Responsibilities:

• Deliver technical and compliance training for Apple service personnel.
• Manage Apple GSX account operations and ensure smooth functionality.
• Handle daily technical escalations and validate different types of repairs.
• Oversee team certification preparation, enrollment, and progress tracking.
• Maintain up-to-date technical data, including software, service bulletins, and related documentation, across all technical centers.
• Ensure technical centers are properly set up and maintained according to Apple standards.
• Analyze repair data and ensure compliance with Apple technical and service standards.
• Proactively develop and manage action plans to address non-conformities.
• Support readiness processes for new Apple products and ensure smooth preparation.

Requirements:

• Minimum 3 years of professional experience and proven certification in Apple products.
• Excellent training and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage technical operations both onsite and remotely.