About the Role:
We are seeking a highly skilled and certified Apple Technical Support & Operations Specialist to join our team.
Key Responsibilities:
- Deliver Apple technical and compliance training to service personnel.
- Manage and oversee Apple GSX account operations.
- Handle daily technical escalations for various repair types and validate repair compliance.
- Prepare and enroll team members in Apple certification programs.
- Maintain up-to-date technical data, including software updates, service bulletins, and knowledge base resources across all technical centers.
- Ensure technical centers are properly equipped, organized, and operationally efficient.
- Analyze repair data to ensure compliance with Apple service standards.
- Proactively manage action plans for non-conformities and service improvements.
- Stay informed and contribute to readiness processes for new Apple product launches.
Qualifications:
- Minimum 3 years of proven professional experience with Apple products and services.
- Apple certifications such as ACIT, ACMT, or equivalent.
- Strong training and communication skills with the ability to educate technical staff effectively.
- Excellent analytical and problem-solving abilities.
- Ability to manage technical operations both onsite and remotely.
- Familiarity with Apple repair standards, GSX, and service protocols.
