We are seeking an Application Manager (System Engineer) to own and support our core business applications and integrations that power day-to-day holiday homes operations (reservations, guest messaging, pricing, housekeeping/maintenance workflows, finance support, reporting). You will ensure stability, performance, security, and continuous improvement across our systems, while coordinating vendors and internal stakeholders.
Key Responsibilities
- Administer and optimize business applications (e.g., PMS/channel manager, pricing tools, guest communication platforms, task/cleaning apps, finance/reporting tools).
- Manage user access, roles, permissions, and audit trails; ensure proper segregation of duties.
- Monitor uptime, system health, logs, and integrations; troubleshoot incidents and drive root-cause fixes.
- Own integrations/API connections between apps (e.g., OTA channels, payment gateways, WhatsApp/telephony, accounting, BI dashboards).
- Manage change requests: gather requirements, configure workflows, test releases, document changes, and train users.
- Build and maintain SOPs, knowledge base articles, and training material for teams.
- Lead vendor communication: tickets, SLAs, escalations, renewals, and roadmap alignment.
- Drive data accuracy and reporting consistency; support dashboards and operational KPIs.
- Implement security best practices (MFA, backups, patching, endpoint controls, incident response readiness).
Requirements (Must Have)
- 37+ years in application support / systems engineering / IT operations (hospitality or multi-site operations is a plus).
- Strong troubleshooting skills across SaaS apps, integrations, and user workflows.
- Hands-on experience with APIs/integrations, webhooks, or automation tools (Zapier/Make, middleware, etc.).
- Solid understanding of access control, system security, and documentation/SOP discipline.
- Ability to translate business needs into practical configurations and process improvements.
- Strong communication skills and ability to work with operations, reservations, finance, and external vendors
