Application Operations Lead

Job Purpose:

• Perform the day-to-day design and operations for critical and important applications servicing the organization.
• Daily App Health Checks.
• Participate in CAB reviews (Change Management).
• Post Change Application Check.
• Automate where possible.

Key Responsibilities:

•  Manage multiple applications used by the organization to ensure scalable, reliable, and available systems.

•  Design/develop application operations strategy which interacts effectively with application owners and application users.

•  Design monitoring for in-scope applications.

•  Understand how IAM, PAM and Cyber rules apply to applications.

•  Provide technical support and feedback to application and development teams.

•  Conduct analysis to identify trends in application use.

•  Develop application availability dashboards to highlight when an application is unavailable.

•  Supply application uptime statistics for the monthly SLA metric reporting.

•  Champion creating proper documentation of how applications/software is deployed, how to start the application from a cold start, what services are critical etc.

•  Experience with Microsoft Active Directory and how it is used to deliver applications to end customers.

•  Monitor application usage for adoption and improvement.

•  Work with and build good relationships with internal customers to understand how they are using their applications.

•  Develops and maintains technology service, technical standards and process documents relating to Application services.

•  Participate in root cause analysis and subsequent resolution of action items affecting reliability of Application services and reduction of failure rates and downtime of IT/OT services.

•  Develop & plan maintenance activities for applications.

Contribute to the Knowledge System and share knowledge within the first line support team.

•  Manage ongoing technology delivery to service level agreements from projects to application and business owner.

•  Recommends cost savings/efficiencies.

•  Proactive in learning and taking certifications.

•  Champion process automation, being effective in writing scripts, using automation tools such as Ansible to speed up tasks and increase quality.

•  Able to write code in any of the following (PowerShell, Visual Basic, JavaScript, Python, C#, HTML, HTML5, ASP).

•  Develop and enhance system usage efficiency.

•  Maintaining software and system updates.

•  Assist with patch planning, deployment and restart of the full system as required

Learn from outages how to improve processes and application uptime.

Education:

•   Bachelor of Science in Computer Science, Information Technology, Engineering or Related.

•Preferred: ITIL v3+ Foundation.

Skills & Competencies:

•   Continuous Improvement

•   Strong oral, written communication and presentation skills

•   Service and customer oriented

•   Process oriented & disciplined

•   Strong analytical/problem solving skills

•   Ability to influence & educate

•   Proven ability to successfully interface with service providers and vendors

•   Application Development

•Application Design

Minimum Experience:

•   7+ years experience working in a large company or with a government entity.

•   Experience with OT and/or Manufacturing a plus.

•Experience with Software Development frameworks and methodologies.