Application Service Manager
On behalf of our global client, we're currently looking for aApplication Service Manager
Role: Application Service Manager
End: 12 months contract + extension
Location: Riyadh, occasional onsite travel required
Language: Arabic
Key Responsibilities
- Acting as an Application Service Manager for Cloud Application Services (CAS) customers according to the following tasks:
- Creation and maintenance of operation and processes from customer aiming engagement excellence
- CAS Execution Plan Creation & Maintenance
- Orchestrate unified communication with involved teams
- Managing the CAS engagement across the customer lifecycle (Transition, Onboarding, Operations & Offboarding)
- Ensuring a successful service execution with regular oversight on key business metrics (margin, revenue, consumption and c-sat)
- Promote service quality excellence and one-stop shop CAS experience
- Drive engagement and alignment with other SAP Stakeholders (ECS, Premium Engagement, Professional Services etc.) to provide one unified, harmonious customer experience
- Be proactive in identifying opportunities for optimization, innovation, adoption and suggest potential improvements to the customer, with extensive SAP applications knowledge.
- Driving CAS engagement as trailblazer and up-sell SAP's products and service portfolio
If you are interested and available, please send your CV for immediate consideration.
