Application Specialist - Laboratories

JOB PURPOSE

Responsible for providing the formal technical and clinical support during the sales process for a product segment and providing the required pre-sale product demonstrations (or clinical trial support) as well as post-sale installation, training and customer service activities to support sales objectives across all Saudi Arabia regions.

JOB RESPONSBILITIES

Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed.

Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations to improve customer satisfaction and maintain customer relationships.

Provide highly visible customer support through the performance of routine on-site installation and customer training for equipment, applications, and/or systems.

Assist in creating increased sales revenue by identifying opportunities for new reagent and consumables channels.

Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer.

Liaise with sales specialists and business unit managers to offer the necessary support and full service to customers.

Liaise with Marketing and sales departments to advise the product specifications.

Assess special customer requests, recommend a solution and liaise between engineering and sales departments.

JOB QUALIFICATIONS

Bachelor's degree in Molecular Biology, Genetics, Biotechnology, Biomedical Sciences, or a related life sciences field.

Master's degree is an advantage.

TECHNICAL EXPERTISE

Strong hands-on experience with Next-Generation Sequencing (NGS) technologies, including instrument operation, workflow optimization, and routine maintenance.

Solid understanding of end-to-end NGS workflows, including:

o Sample preparation and library construction

o Sequencing principles and chemistry

o Run monitoring and performance metrics

Proven ability to troubleshoot NGS instruments, software, and workflow-related issues, identify root causes, and implement corrective actions.

TROUBLESHOOTING & SUPPORT

Experience diagnosing and resolving:

o Run failures and workflow interruptions

o Low yield, poor quality scores, and index-related issues

o Instrument and software error alerts

Ability to perform preventive maintenance, system checks, and escalation to vendors when required.

Familiarity with laboratory quality systems and documentation.

TRAINING & KNOWLEDGE TRANSFER

Demonstrated experience in training and supporting laboratory users on NGS workflows and best practices.

Ability to develop and deliver:

o User training sessions

o Standard operating procedures (SOPs)

o Training presentations and troubleshooting guides

Strong communication skills with the ability to explain complex technical concepts clearly.