Overview
Application Specialist / Software Specialist manages, configures, and supports educational software and information systems used across schools. This role acts as a key link between educators, administrators, leadership, and IT services to ensure systems are reliable, efficient, and aligned with institutional goals.
Roles and Responsibilities –
- Manage, configure, and support educational software and information systems, including LMS, Student Information Systems and other systems.
- Act as a bridge between educators, administrators, and IT services to ensure systems run smoothly and meet institutional goals.
- Provide user support, troubleshooting, system configuration, data management, and process improvement.
- Create dashboards, custom reports, and data insights using Crystal Reports and Power BI.
- Support academic, administrative, and leadership decision-making through accurate analysis and reporting.
- Gather requirements, coordinate with stakeholders, and support projects from planning through implementation.
Skills and Competencies –
- LMS platforms
- Student Information Systems
- Advanced Microsoft Office Suite
- API configuration and integration
- Applications development
- Microsoft PowerApps
- Crystal Reports
- Power BI
- Database
- Data analysis and reporting
- System configuration and troubleshooting
- Educational software support
Experience –
- Strong background in school systems, educational technology, and application support.
- Strong critical thinking, organization, and problem-solving skills.
- Able to work effectively both independently and as part of a team.
- Able to manage projects independently with planning, prioritization, and follow-up skills.
- Strong experience in API configuration and app integration.
Education –
- Bachelor's degree required; Major in Computer Science, Information Technology, or related field - Master's degree is preferred.
