Sutherland is hiring an Application Support Analysts regularly use problem-solving, communication, and SQL skills. You will combine knowledge of our FinScan (FinCrime Screening system) products with your analytic and technical skills to provide superior assistance and issue resolution to customer inquiries that arise by email or phone. The issues you handle will vary from simple to complex and multi-layered requiring:
- Analysis, investigation and troubleshooting of software and system functionality, integrations, product feature-function and adoption issues
- Creation and development of SQL scripts and other custom software processes
- Collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in development of bug fixes, new product functionality and features
You will not be bored! You'll find variety and interesting new challenges each day enabling you to continually grow your skills as you interact and learn from other teams. Unlike traditional support roles, at Innovative you get to:
- Perform simple product installations – providing a pathway into professional services or hosted consulting, pre-sales, engineering, product management and more
- Write knowledge-base documentation and assist with expansion of our self-service portal and customer happiness by helping to develop of top-notch training modules and videos
- Provide insights that will be used to improve existing solutions and plan those of our next generation
You are great at and have
- Degree in Information Technology or Systems, Computer Science, mathematics, science, or related STEM concentrations. Minimum 2:2 is required.
- Experience with SQL databases and SQL programming language
- Highly analytic with strong problem-solving and creative thinking skills
- Excellent verbal and written communication skills in English proficiency of the English language at a native or business level
- Willingness to be on call after hours in customer support rotation (very minimal)
It's a plus if you have
- Programming with at least one programming language such as C, C++, C#, .Net, Java, JavaScript, HTML, XML
- Knowledge of the Fintech or financial services industry
- Knowledge of SWIFT or other payment processing
- Arabic, French, German, Spanish, Portuguese or other business level language / communication skills
Delivery location: Riyadh, Saudi Arabia – locally based (WFH or work from Sutherland office)
Project duration: looking for long term – 1 year plus
Language: English and Arabic
Working hours: local business hours, 5 days a week (Friday off)
