- Company application administration: Deploy, configure, integrate, and test the implemented solution based on Technical and Business requirements.
- Work with multiple teams (external / internal) for successful resolution of issues and incidents.
- Delivering regular and customized training to teams within the business
- Execution of database scripts/extracts as needed.
- Company application troubleshooting and supporting during UAT and Production.
- React to High Severity issues technical situation that requires immediate attention.
- Performing analysis on software application functionality and suggesting improvements.
- Keeping a record of configuration changes and scheduling application updates.
- Documenting processes and monitoring application performance metrics.
- Establishing the root causes of application errors and escalating serious concerns to vendor and RDMC management.
- Consulting with the software vendors, internal users, and clients to improve application performance.
- Managing code migration across environments to ensure continued and synchronized functionality.
- Open to flexible working conditions including after-hours scheduled application maintenance and support.
- Prepare reports timely and accurately to meet department requirements, policies, and standards.
- Monitor the adherence to all relevant safety and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.
- Able to manage more than one project in-parallel aside from the application support.
- Perform other related duties or assignments as directed and added responsibilities might be assigned.
Qualifications
- Bachelor's degree is preferred in Computer Science, Business Information Systems or related study.
- Technical certification in business applications, ERP, Database administration is preferred.
- Professional business English is essential, French is a plus
Knowledge
- Intimate knowledge of an organization's computing systems.
- Experience seeing projects through the full life cycle.
- Expert in Microsoft Office.
- Experience in relational database Engines (SQL Server, MySQL, Oracle, etc). This includes the ability to write SQL queries.
Experience
- Up to 2 years of experience in application analysis and support.
- Understanding of corporate environment or ERP system.
- Able to write clear reports and prepare technical user guides
- Fluent Excel user
Profil De Candidat Recherché
Applications
support professional oversees the installation and maintenance of software
applications to streamline business operations. Their duties include a variety
of application related activities: implementation, deployments, optimizing
application performance, administration, data loading and performing debugging
procedures as needed. They will engage with the software provider to ensure
technical compliance and version alignment.
