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Application Support Engineer L2 & L3

BlackStone eIT
5-7 Years
United Arab Emirates, Dubai
Early Applicant
  • Posted 9 hours ago
  • Be among the first 10 applicants

Job Description

Requirements

Key Responsibilities

  • Monitor application availability and operational health and respond to incidents and service requests
  • Investigate application errors, logs, integrations and configuration issues and coordinate resolution across teams
  • Provide L2/L3 support and manage escalations to vendors or development teams where required
  • Support approved releases, configuration changes, deployment validation, UAT coordination and production checks
  • Maintain application runbooks, known-error records, support procedures and service catalogue information
  • Conduct root-cause analysis and recommend preventive or improvement actions
  • Coordinate access and production support in line with security, segregation-of-duties and change controls
  • Identify requests that constitute enhancements or projects and route them through the agreed approval process

Minimum Experience And Qualifications

  • Minimum 5 years of enterprise application support experience
  • Demonstrable L2/L3 troubleshooting experience across web, enterprise or government applications
  • Working knowledge of SQL, application logs, web services/APIs, release support and ITSM processes
  • ITIL 4 Foundation preferred; relevant platform or vendor certifications are an advantage
  • Strong client communication, documentation and incident-ownership skills
  • Previous experience supporting UAE government digital services
  • Working knowledge of TDRA-hosted applications and related access or deployment processes
  • Arabic language capability for user and stakeholder coordination

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Support
Employment Type:
Full time

About Company

Job ID: 151783159

Last Updated: 30-07-2026 06:52:12 PM
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