Application Support Engineer L2 & L3
- Posted a month ago
- Be among the first 10 applicants
Job Description
Requirements
Key Responsibilities
Key Responsibilities
- Monitor application availability and operational health and respond to incidents and service requests
- Investigate application errors, logs, integrations and configuration issues and coordinate resolution across teams
- Provide L2/L3 support and manage escalations to vendors or development teams where required
- Support approved releases, configuration changes, deployment validation, UAT coordination and production checks
- Maintain application runbooks, known-error records, support procedures and service catalogue information
- Conduct root-cause analysis and recommend preventive or improvement actions
- Coordinate access and production support in line with security, segregation-of-duties and change controls
- Identify requests that constitute enhancements or projects and route them through the agreed approval process
- Minimum 5 years of enterprise application support experience
- Demonstrable L2/L3 troubleshooting experience across web, enterprise or government applications
- Working knowledge of SQL, application logs, web services/APIs, release support and ITSM processes
- ITIL 4 Foundation preferred; relevant platform or vendor certifications are an advantage
- Strong client communication, documentation and incident-ownership skills
- Previous experience supporting UAE government digital services
- Working knowledge of TDRA-hosted applications and related access or deployment processes
- Arabic language capability for user and stakeholder coordination
More Info
Key Skills
application logs
TDRA-hosted applications
release support
L2 L3 troubleshooting
ITIL 4 Foundation
ITSM processes
About Company