We are looking for a skilled Application Support Engineer to provide expert technical support and ensure the smooth operation of our applications. The ideal candidate will be proactive in troubleshooting, root-cause analysis, and collaborating with cross-functional teams to resolve issues promptly. This role requires strong problem-solving skills, a customer-focused approach, and the ability to work onsite.
Responsibilities
- Respond to support tickets promptly by prioritizing, troubleshooting, and resolving application issues to minimize downtime.
- Perform root-cause analysis by investigating errors and debugging systems; collaborate with development teams to implement fixes and prevent recurrence.
- Support database operations using SQL and RDBMS platforms such as Oracle and SQL Server, including writing queries and optimizing performance.
- Troubleshoot HTTP/HTTPS communication issues by analyzing status codes (1xx–5xx) and resolving client-server communication problems.
- Develop and maintain automation scripts using Python, PowerShell, or similar tools to enhance operational efficiency.
- Create and maintain clear documentation, including user guides, FAQs, and troubleshooting procedures.
- Liaise with cross-functional teams—including developers, system administrators, and vendors—for issue escalation and deployments.
Requirements
- Proven experience in application support and incident management.
- Strong proficiency with SQL and relational databases like Oracle and SQL Server.
- Solid understanding of HTTP/HTTPS protocols and experience troubleshooting related issues.
- Skilled in scripting and automation with Python, PowerShell, or equivalent.
- Excellent communication, analytical thinking, and time management skills.
- Must be fluent in Arabic and English to facilitate clear and effective communication with stakeholders and cross-functional teams.
- Ability to work collaboratively with diverse teams and manage escalations effectively.
- Strong documentation skills to create comprehensive knowledge base materials.
- Must be willing to work onsite in the Kingdom of Saudi Arabia.
