Application Support Specialist

Vistas Global

Fresher

Doha, Qatar

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Posted 4 days ago
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Job Description

Job Summary

We are seeking an experienced Application Support Specialist to provide end-to-end functional and technical support for the bank's omni-channel applications, including branch banking web applications, mobile banking, retail internet banking, and corporate internet banking platforms.

The role will be responsible for BAU support, incident and service request management, application monitoring, log analysis, preliminary RCA, release and deployment support, and coordination with development, QA, infrastructure, and business teams to ensure stable and reliable application operations.

Key Responsibilities

1. Application & BAU Support

Handle BAU support emails, user queries, service requests, and incidents.
Analyze, prioritize, troubleshoot, and resolve application issues.
Ensure timely ticket updates and adherence to defined SLAs and compliance requirements.
Escalate complex issues to development, infrastructure, or relevant technical teams.

2. Application Monitoring & Troubleshooting

Monitor application error logs, health logs, and performance metrics.
Use AppDynamics (AppD) or similar APM tools for application monitoring.
Identify application anomalies, recurring incidents, and potential risks.
Perform preliminary Root Cause Analysis (RCA) and document findings.
Monitor dashboards and proactively identify issues before they impact users.

3. Deployment & Release Management

Support weekend deployments, application releases, and change activities.
Perform functional and technical validation after deployments.
Verify application availability and stability following releases.
Coordinate with relevant teams during release and change windows.

4. Technical & Infrastructure Support

Participate in patch management, Disaster Recovery (DR) drills, database upgrades, and infrastructure activities.
Perform application validation during DR exercises and technical maintenance.
Support troubleshooting activities involving application, database, and Linux environments.

5. Database & Application Support

Perform basic troubleshooting using Oracle SQL and MySQL.
Execute queries for data lookup, validation, and issue investigation.
Review application logs and perform basic technical analysis.
Use basic knowledge of Java, JavaScript, and HTML to understand and troubleshoot application issues.

6. Agile & DevOps Collaboration

Participate in Agile ceremonies including stand-ups, sprint discussions, and retrospectives.
Work closely with development, QA, infrastructure, DevOps, and business teams.
Support DevOps-aligned release and operational processes.
Contribute to continuous improvement of application support processes.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience in application support, production support, or IT operations.
Strong analytical and troubleshooting skills.
Ability to perform preliminary RCA and identify recurring issues.
Good verbal and written communication skills.
Ability to work effectively with cross-functional teams.
Willingness to support weekend deployments and extended hours during critical releases.

Required Technical Skills