Appointment Setter Online Fitness Coaching

About Macrofit Coaching

Macrofit Coaching is an online fitness and nutrition coaching company serving Arabic-speaking clients across the GCC and MENA region.

We help people lose fat, build muscle, and improve their health through practical, evidence-based nutrition and training — without extreme diets, unnecessary food restrictions, or excessive cardio.

We are looking for a high-performing Appointment Setter to join our team and manage conversations with our leads and customers through chat.

The Role

This is primarily an appointment-setting and lead-conversion role.

Your main responsibility is to engage with leads and existing customers, understand their goals and challenges, identify qualified opportunities, and book suitable prospects for consultations with our coaching/sales team.

This is not a call-center or traditional customer-service position.

All communication is conducted through chat, so you must be exceptionally good at communicating, building rapport, asking questions, handling objections, and persuading people through written conversations.

As part of managing our customer conversations, you will also assist customers with basic questions and issues when required. However, your primary focus is generating qualified appointments and helping move prospects through our sales process.

Your Core Responsibilities

• Engage with inbound leads and existing customers through chat.
• Build rapport and understand each prospect's goals, problems, and motivations.
• Identify and qualify potential coaching clients.
• Convert conversations into booked consultations.
• Follow up persistently with interested prospects who haven't booked.
• Re-engage leads who previously expressed interest.
• Handle common questions and objections through chat.
• Follow up with booked prospects to maximize appointment show rates.
• Identify sales opportunities within conversations with existing Macrofit customers.
• Maintain accurate lead statuses, notes, and follow-ups inside our CRM.
• Follow Macrofit's appointment-setting scripts and sales processes while keeping conversations natural.
• Assist customers with basic questions regarding their purchases, programs, appointments, and accounts when required.
• Escalate complex customer issues to the appropriate team member.

How Your Performance Will Be Measured

This is a performance-driven role with clear KPIs, including:

• Qualified appointments booked
• Booking/conversion rate
• Appointment show rate
• Speed to lead
• Follow-up completion
• Quality of qualification
• Sales generated from your appointments
• Quality and accuracy of CRM management

We are not looking for someone who simply sends booking links.

We want someone who can understand people, create conversations, uncover problems, handle resistance, and move qualified prospects toward taking action.

Who We're Looking For

You are likely a strong fit if you:

• Have previous experience in appointment setting, sales, lead generation, or lead conversion.
• Have excellent written Arabic communication skills.
• Can communicate naturally with GCC customers.
• Have good written English.
• Are persuasive without being aggressive.
• Understand how to ask good questions instead of immediately pitching.
• Can recognize buying signals.
• Are comfortable handling objections.
• Are persistent with follow-ups without becoming annoying.
• Can manage multiple conversations simultaneously.
• Are highly organized and detail-oriented.
• Are comfortable working with targets and KPIs.
• Take ownership of your results.
• Are comfortable learning and using CRM systems.
• Have an interest in fitness, nutrition, or health.

Experience in online coaching, fitness, high-ticket sales, or health and wellness is a major advantage.

Important

This position is best suited to someone with a sales mindset.

If your experience is primarily traditional customer service and you are uncomfortable with sales targets, qualifying prospects, handling objections, following up with leads, or being measured on appointments and conversions, this role is unlikely to be the right fit.

• However, if you enjoy talking to people, understanding what motivates them, and turning conversations into opportunities, we would like to hear from you.