Arabic Team Lead

GoChat247 is dedicated to revolutionizing customer experience by leveraging AI-driven solutions such as conversational chatbots, sentiment analysis, process automation, and autotagging to improve efficiency and satisfaction. Over the past 5 years, we have supported clients across 8 industries, achieved a 2.5x year-over-year growth in the last two years, and have become trusted partners for leading companies in telecommunications, fintech, and food delivery sectors. Our 700 team members deliver exceptional customer support across 12 countries, handling more than 1 million transactions monthly with a quality rate of 95%. With a proven track record, GoChat247 is committed to providing modern and unmatched customer experiences.

This is a full-time Arabic Team Lead position based on-site at Qesm El Maadi. The Arabic Team Lead will oversee a team of Arabic-speaking customer service representatives, train and guide team members, and ensure performance metrics are met. The role involves monitoring daily operations, preparing reports, managing escalations, and working closely with clients to ensure service excellence. The successful candidate will play a key role in maintaining high-quality service delivery while driving team motivation and success.

• Fluency in Arabic and proficiency in English for effective communication and team management.
• Team management skills, including the ability to train, mentor, and motivate team members effectively.
• Strong analytical skills with experience in performance monitoring, reporting, and quality assurance practices.
• Customer service expertise with the ability to address escalations and ensure a high-quality experience for clients.
• Proficiency in using tools and platforms for process automation, documentation, and reporting.
• Problem-solving abilities with capability to make data-driven decisions and improve operational efficiency.
• At least 3 years of experience in a leadership role within a customer service environment, preferably in the AI, technology, or service delivery sectors.
• Bachelor's degree in Business Administration, Communication, or a related field preferred.