Job Description :
Do you pioneer Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customers and working backwards Do you want to be part of a newly formed organization that is designing and launching new business models across AMET If so, Ultra Fast Grocery is looking for a highly experienced operations manager for the role of Operations Manager to lead the last mile operations for Amazon Now (15 mins) in Saudi Arabia.
The successful candidate will be responsible for Last mile operations through a multi-channel operation including Delivery service partners and 3p carriers. They will be a natural self-starter who is comfortable leading a large, complex last mile network. They will have a true hands-on approach, understand last mile technology, have strong project management skills, internal/external stakeholder management and be an effective communicator. The leader will to lead Ops org for multiple sites/dark stores in countries with a team of Area Managers
In order to be successful in this position, you need to be comfortable interfacing and driving with various functional teams, ranging from finance, DEX, business, HR, operations, to tech/product, projects and procurement, and individuals at all levels of the organization. Keeping an open mind, a drive-and-ambition and ability to deal with ambiguity will help you remain innovative in our culture.
Key job responsibilities
As a key link between local operations and country business teams, you will help drive innovation, test new ideas and ensure that best practices are being followed safely.
Six key areas that you'll always focus on include Safety, People, Quality, Customer Experience/Speed, Productivity, Costs and Environment.
Supporting project execution working accross multiple function in the org.
Should be able to amicably resolve issues during passionate discussions between various functions.
Should be able to hold respective functions accountable for their deliverables.
Partner closely with RoW countries to implement/share best practice
Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
Be accountable for operational leadership by measuring performance, offering feedback, and providing development support.
Drives continuous improvement projects to optimize operations, improve productivity and reduce costs to meet and exceed business objectives works on strategic projects that have total building and network-wide impact.
Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning.
Write and articulate leadership updates, MBRs and QBRs.
Establishes objectives and metrics for safety, quality, cost, productivity, and customer experience
Provide your team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
Key job responsibilities
Promote a culture of safety and wellbeing
Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
Support and lead a team and handle administrative work alongside building and supporting a strong team culture
Analyse performance and suggest process improvements to optimise work and improve customer service
Collaborate with other managers to standardise shift processes
Internal job description
Loop competencies
Loop competencies:
Rajat Mehrotra (mehrraja@) (L&BC, Earn Trust)
Sahil Nagpal (nagpalsa@) (Dive deep, Deliver Result)
Megha Khanna (mekhanna@) (Ownership, Insist on highest std.)
Basic qualifications
1+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred qualifications
1+ years of performance metrics, process improvement or lean techniques experience
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