Area Manager, Fulfillment Center Operations
Area Manager, Fulfillment Center Operations
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Job Description
Description
The Area Manager is responsible for leading a team of warehouse associates to safely achieve operational targets in productivity, quality, and customer service. The role involves managing daily fulfillment center operations, monitoring key performance indicators, coaching and developing employees, and driving continuous process improvements. Area Managers collaborate with cross-functional teams to ensure efficient workflow execution while maintaining Amazon's high standards for safety, quality, and operational excellence.
Key job responsibilities
Key Roles & Responsibilities
Coach, develop, and motivate associates and Process Assistants (PAs).
Conduct performance reviews, feedback sessions, and engagement activities.
Manage attendance, productivity, and behavioral performance.
Ensure compliance with safety procedures and regulations.
Conduct safety audits, GEMBA walks, and risk assessments.
Investigate incidents and implement corrective actions.
Monitor KPIs Such As
UPH (Units per Hour)
TPH (Throughput per Hour)
Productivity
Quality Defects
Backlog
Labor Utilization
Coordinate labor allocation and shift execution.
Prepare shift reports and business updates.
Develop action plans to recover misses and improve results.
Use data to influence decisions and improve business outcomes.
Remove process bottlenecks.
Standardize best practices.
Implement productivity and quality improvement projects.
Operations Managers
Safety Team
HR/PXT
Learning Team
Quality Team
Engineering/RME
Finance and Planning teams
A day in the life
An Area Manager's day is focused on ensuring the shift delivers safety, productivity, quality, and customer service targets while leading and supporting associates on the floor.
Before Shift
Review previous shift performance and handover notes.
Analyze key metrics (Volume, TPH, UPH, Backlog, Quality, Attendance).
Plan labor allocation based on volume and staffing.
Prepare shift priorities and recovery actions for any gaps.
Start of Shift
Conduct a shift startup meeting with Process Assistants and associates.
Communicate safety messages, operational goals, and focus areas.
Verify staffing levels and assign labor to work areas.
During Shift
Monitor operational performance through dashboards and floor observations.
Conduct GEMBA walks to identify process barriers and safety concerns.
Coach associates and Process Assistants on performance and standard work.
Manage labor movement between departments to balance workload.
Resolve operational issues such as equipment downtime, volume spikes, or staffing shortages.
Partner with Safety, Learning, HR, and Engineering teams as needed.
Drive engagement activities and recognize top performers.
Performance Management
Review associate productivity and quality metrics.
Provide real-time coaching and feedback.
Conduct one-on-one discussions with underperforming associates.
Support training and development plans.
Continuous Improvement
Identify process inefficiencies and bottlenecks.
Lead Kaizen and process improvement initiatives.
Track action items and ensure completion.
End of Shift
Review final performance against plan.
Prepare a shift bridge explaining misses and wins.
Conduct handover with the next shift's leadership team.
Document key issues, recovery plans, and outstanding actions.
Key Metrics Monitored Daily
Safety Incidents
TPH (Throughput per Hour)
UPH (Units per Hour)
Quality Defects
Backlog
Labor Hours
Attendance and Headcount
Ship-Out Performance
Customer Promise / CPT Attainment
A typical Area Manager spends 60–80% of the shift on the operations floor coaching teams and managing execution, and 20–40% analyzing performance, planning labor, and reporting results.
Basic Qualifications
Company - Souq.com for E-Commerce LLC
Job ID: A10553215
The Area Manager is responsible for leading a team of warehouse associates to safely achieve operational targets in productivity, quality, and customer service. The role involves managing daily fulfillment center operations, monitoring key performance indicators, coaching and developing employees, and driving continuous process improvements. Area Managers collaborate with cross-functional teams to ensure efficient workflow execution while maintaining Amazon's high standards for safety, quality, and operational excellence.
Key job responsibilities
Key Roles & Responsibilities
- People Leadership
Coach, develop, and motivate associates and Process Assistants (PAs).
Conduct performance reviews, feedback sessions, and engagement activities.
Manage attendance, productivity, and behavioral performance.
- Safety Management
Ensure compliance with safety procedures and regulations.
Conduct safety audits, GEMBA walks, and risk assessments.
Investigate incidents and implement corrective actions.
- Operations Management
Monitor KPIs Such As
UPH (Units per Hour)
TPH (Throughput per Hour)
Productivity
Quality Defects
Backlog
Labor Utilization
Coordinate labor allocation and shift execution.
- Performance Analysis
Prepare shift reports and business updates.
Develop action plans to recover misses and improve results.
Use data to influence decisions and improve business outcomes.
- Continuous Improvement
Remove process bottlenecks.
Standardize best practices.
Implement productivity and quality improvement projects.
- Cross-Functional Partnership
Operations Managers
Safety Team
HR/PXT
Learning Team
Quality Team
Engineering/RME
Finance and Planning teams
A day in the life
An Area Manager's day is focused on ensuring the shift delivers safety, productivity, quality, and customer service targets while leading and supporting associates on the floor.
Before Shift
Review previous shift performance and handover notes.
Analyze key metrics (Volume, TPH, UPH, Backlog, Quality, Attendance).
Plan labor allocation based on volume and staffing.
Prepare shift priorities and recovery actions for any gaps.
Start of Shift
Conduct a shift startup meeting with Process Assistants and associates.
Communicate safety messages, operational goals, and focus areas.
Verify staffing levels and assign labor to work areas.
During Shift
Monitor operational performance through dashboards and floor observations.
Conduct GEMBA walks to identify process barriers and safety concerns.
Coach associates and Process Assistants on performance and standard work.
Manage labor movement between departments to balance workload.
Resolve operational issues such as equipment downtime, volume spikes, or staffing shortages.
Partner with Safety, Learning, HR, and Engineering teams as needed.
Drive engagement activities and recognize top performers.
Performance Management
Review associate productivity and quality metrics.
Provide real-time coaching and feedback.
Conduct one-on-one discussions with underperforming associates.
Support training and development plans.
Continuous Improvement
Identify process inefficiencies and bottlenecks.
Lead Kaizen and process improvement initiatives.
Track action items and ensure completion.
End of Shift
Review final performance against plan.
Prepare a shift bridge explaining misses and wins.
Conduct handover with the next shift's leadership team.
Document key issues, recovery plans, and outstanding actions.
Key Metrics Monitored Daily
Safety Incidents
TPH (Throughput per Hour)
UPH (Units per Hour)
Quality Defects
Backlog
Labor Hours
Attendance and Headcount
Ship-Out Performance
Customer Promise / CPT Attainment
A typical Area Manager spends 60–80% of the shift on the operations floor coaching teams and managing execution, and 20–40% analyzing performance, planning labor, and reporting results.
Basic Qualifications
- 2+ years of employee and performance management experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- 1+ years of performance metrics, process improvement or lean techniques experience
Company - Souq.com for E-Commerce LLC
Job ID: A10553215
More Info
Key Skills
Shift execution
Risk assessments
Labor allocation
GEMBA walks
About Company
Skills:
performance metrics, process improvement, lean techniques
Skills:
Safety Audits, Kaizen, Lean, performance metrics, Process Improvement, GEMBA Walks, Six Sigma, Risk Assessments
Skills:
performance metrics, process improvement, lean techniques
Skills:
performance metrics, employee and performance management, lean techniques, process improvement
Skills:
performance metrics, employee and performance management, lean techniques, process improvement