We are looking for an experienced Area Manager – Soft Services
Key Responsibilities:
- Manage and coordinate teams of full-time cleaning operatives while maintaining service standards, aesthetics and minimizing operational disruption.
- Review scope of works, estimates, budgets and schedules to ensure alignment with job costs and timelines.
- Organize and manage team workloads to ensure effective distribution of work.
- Identify and anticipate client/customer requirements through regular meetings and site visits.
- Coordinate with internal departments, vendors, subcontractors and clients to meet operational requirements.
- Ensure cleaning teams consistently perform to the standards required by clients.
- Ensure compliance with Health & Safety policies and procedures at all times.
- Liaise with Contract Managers/Administrators and effectively address operational issues and client complaints.
- Prepare reports, maintain records and ensure cleaning activities are carried out in accordance with ISO and BICSc standards.
- Support day-to-day business operations, procurement coordination and supplier follow-up.
- Maintain strong client relationships and ensure high levels of customer service.
Qualifications & Experience:
- Bachelor's degree or equivalent in Facilities Management or Hospitality Management.
- Minimum 5–6 years of relevant industry experience, with supervisory experience.
- Master's degree, further qualifications, relevant courses or professional certifications will be considered an advantage.
- Strong understanding of business operations within the Facilities Management and/or cleaning industry.
- Exposure to business development, strategic planning, client relationship management and customer service.
- Strong leadership, people management and team management capabilities.
- Good knowledge of planned periodic maintenance, staff management, asset life cycles and maintenance scheduling.
- Good understanding of Health & Safety regulations, including the safe use of hazardous chemicals.
- Good computer literacy, including MS Office and Maximo System.
- Good knowledge of various types of cleaning machines.
- Fluent in written and spoken English; additional languages will be an advantage.
- Middle East experience preferred but not essential.
- Driving licence preferred.
