Responsible to manage Splash respective showrooms in their area so as to ensure maximum sales, maximum profitability, effective stock management to increase customer satisfaction and ensure continued business growth. Maintain the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/her area in the store in all aspects. Coach the team and drive for continuous improvements.
Sales and Commercial Performance of the Area
- Maximize sales and profitability of the area
- Formulate and implement store strategies and procedures
- Coach Store Managers to use commercial information effectively
- Control costs within budgetary guidelines
- Promote awareness of local trading patterns, the trading environment and competitor activity
Operational Standards and Management
- Execute new store openings and re-fits.
- Execute promotions are implemented according to guidelines and that local/seasonal promotional opportunities are identified and maximized.
- Ensure maintenance and regular review of store operational and corporate standards leading to standardization of systems
- Monitor inventory management systems within the area (stock availability, order management, back store management, stock consolidation and transfer)
- Ensure on time stock count and effective stock management (right product is available at the right time in all stores)
- Monitor staffing levels in stores within the area to ensure resources are effectively deployed
People Management
- Support induction of new recruits through buddy system
- Manage, develop and motivate staff to increase sales and improve efficiency
- Ensure right mix of staffing across all showrooms
- Train/Assist Store Managers in conducting staff welfare activities
- Ensure that all new recruits understand their job and settle down well within the company
- Assist Store Managers in grievance handling and disciplinary actions
- Ensure skill development of showroom staffs through Job rotation and Learning & Development
- Monitor and appraise the performance of showroom staffs in coordination with showroom managers and developing individual career plans.
Customer Focus
- Implements a high standard of customer focus within the store in the area through effective coaching
- Regularly assesses customer service standards within store
- Ensure that customer satisfaction is maintained at the highest level in all stores
- Assess mystery shopping feedback and prepare action plan for improvement
- Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
