About noon
We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Cluster Lead / Area Manager who can help us move even faster.
noon's mission: Every door, every day.
What you'll do:
Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
We are looking for a Cluster Lead / Area Manager to join our dynamic team. The Cluster Lead owns end-to-end operational performance for a group of Supermall stores, ensuring best-in-class TATs, NPS, assortment availability, and cost efficiency. This role is directly responsible for manpower management, store performance, last-mile experience, and P&L for assigned stores.
Key Responsibilities:
1. Delivery & Customer Experience
- Ensure stringent Delivery TATs for the cluster.
- Own NPS & customer experience at cluster level.
- Manage CIR / After-Sales escalations & closures.
- Ensure zero downtime, store availability & proactive shutdown governance.
2. Manpower & Delivery Associate (DA) Governance
- DA availability planning, shift rostering & adherence.
- DA hiring, grooming, appearance standards & training.
- DA happiness, retention & monthly satisfaction surveys.
3. Store Operations & Inventory
- Govern Putaway, picking, batching & logistics efficiency.
- Retail Store direct movement governance.
- Manage damages, losses & shrinkage controls.
4. Performance, TAT & Efficiency
- Daily TAT monitoring, deep-dives & corrective actions.
- Improve batching, routing, and manpower utilization.
- Drive SMNM actions and store-level SOP compliance.
5. Revenue & Space Optimization
- Improve revenue per sq. ft. across stores.
- Optimize physical space, re-layout stores & highlight opportunities.
- Monitor assortment availability & in-stock %.
6. Cost Ownership & P&L
- Own cluster P&L including manpower costs, logistics & store operating costs.
- Run incentive programs & ensure ROI-driven productivity improvement.
7. BTL & City Support
- Support local marketing, BTL activations & city-level partnerships.
What you'll need:
- 56 years experience in Q-commerce, hyperlocal, warehousing or retail ops.
- Strong leadership with ability to manage large DA + store teams.
- Analytical ability to diagnose TAT, NPS and operational issues.
- Hands-on operator with strong city-level understanding.
Who will excel
- We're looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.
