Job Summary:
To lead, monitor and report on franchise business performance and in-store communications which drive sales, processes and total income.
Key Responsibilities:
- Top-line business performance – Revenue Target vs Achievement.
- Top-line key products performance – Drive Postpaid sales along with focus on High MRC, Elife and Etisalat Strategic Products (Target vs Achievement).
- Productivity – Drive budgeted productivity with focus on GSM.
- Quality KPIs (Store Level) – Maintain and exceed Etisalat benchmark on NPS, RQMS, Quality Audits (MS/EI), SLA and Sales Ratio.
- Customer conversion – Convert main products for walk-ins/sales transactions as per defined standards.
- Ensure spread of incentive payout and monitor low-performing staff with corrective action.
- Attrition (Voluntary) – Maintain attrition rate of top 20% performers within prescribed norms (including terminations on account of PIP).
- Process – Implementation and compliance control (Sales and Quality); documentation process with minimal instances of process deviation; zero fraudulent sales claims.
Qualification & Experience:
- Experience: 5+ years of retail operations experience.
- Education: Graduate.
- Professional Certifications: MBA in Sales and Marketing is desirable.
Skills & Abilities:
- Leading multi-store operations
- Developing a strategic vision
- Leadership skills
- Drive for business
- Problem-solving and decision-making
- Communicating with transparency
- Developing leaders
- Spotting and retaining top talent
- Leading by example
- Asking for advice
