Area Manager, UTR Operations, Amazon Now

Job Description :

Amazon Now operations is looking for an experienced Area Manager with a strong record of achieving results. We are looking to hire a Manager, to join the team that redefines fast delivery, helps us build and run this new service for our customers, & oversee 3P Store Operations.
When you join Amazon as an Area Manager, you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team's approach to drive productivity, you'll also work closely with your colleagues to address challenges, which means no two days will be the same.

Key job responsibilities
- Promote a culture of safety and wellbeing
- Analyse and implement corrective actions to make sure quality, productivity and SLAs are at consistently high levels, and business objectives are met across all shifts
- Support and lead a team and handle administrative work alongside building and supporting a strong team culture
- Analyse performance and suggest process improvements to optimise work and improve customer service
- Collaborate with other managers to standardise shift processes

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience motivating others to meet the daily challenges of an extremely deadline-driven environment
- Experience demonstrating problem solving and root cause analysis
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience in a fast-paced, high-tech company
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience
- Bachelor's degree or equivalent, or 3+ years of supply chain operations experience
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Can work proactively and independently, meet deadlines, and deliver on projects and tasks
- Knowledge of Lean, Kaizen, Six Sigma concepts

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.