Aesop is an Australian luxury skin care brand with global presence in 50 plus countries and now growing within GCC region as a part of Seddiqi Holding.
Aesop as a brand has an objective to formulate skin, hair and body care products of the finest quality. We investigate widely to source plant-based and laboratory-made ingredients and use only those with a proven record of safety and efficacy. In each of Aesop's unique stores, informed consultants introduce the Aesop range and philosophy and guide our loyal customers selections.
We are looking for an Area Operations Manager with a background in luxury retail in the GCC region.
The Area Operations Manager holds overall accountability for driving sales and experiences across GCC region. Specifically, the Area Operations Manager is responsible for maximizing sales performance, store operating profits, customer service, staff training as well as overseeing overall store and counter operations in line with the brand values. The Area Operations Manager acts as brand ambassador and embrace the culture and values by partnering and maintaining key relationships with principals.
Key responsibilities:
- Monitors and analyses business performance by sell-out, gross margin and turnover and translates insights into key selling points and opportunities.
- Identifies and monitors department related KPI's, sets targets, monitors performance against plan and initiates remedial actions in case of discrepancy between actual and expected performance.
- Analyses sales figures, forecasts future sales and interpret trends to facilitate strategic planning. Achieves budgeted profitability and growth of the retail stores within assigned network. Review weekly sales and product performance to identify opportunities to increase sales.
- Inform, motivate and coach store staff to understand and analyze store sales against budgets and team performance on KPIs.
- Proactively manages the relationship and liaises with Brand Principals on matters relating to product launches, marketing campaigns, forthcoming offerings and events.
- Tours the sales floor regularly, talks to colleagues and customers to help resolve urgent issues.
- Foresees business amenities and wholesales accounts to make sure that retail staff is well trained and VM guidelines are followed.
- Partner with HR to recruit and select team members that reflect the culture and values of the brand. Actively network and identify potential candidates, working with HR to maintain a candidate pool.
- Responsible for providing the necessary training to ensure high levels of customer satisfaction, product knowledge and VM guidelines.
- Resolves all performance issues in a timely and equitable manner. Provides on-going performance feedback. Ensures all communication is done in a pro-active manner.
- Takes a lead role in building a strong retail management culture by coaching Managers, identifying skills and opportunities for development and providing advice and guidance on issues when needed.
Requirements:
- Min 5 years of experience in beauty industry
- Experience in managing multiple standalone boutiques in UAE
- Experience in GCC market preferred
- Proficiency in English
- Passion and knowledge for beauty brands
- Strong interpersonal, communication and organizational skills
- Ability to work both independently and in a group setting
- Ability to frequently travel between GCC countries.
Benefits
As the UAE's largest retail in luxury, we will provide you with an outstanding working environment, exciting career opportunities, along with competitive compensation schemes, a top tier health insurance plan, and exclusive employee discounts.
The key to our success is the team that works here!
What's next
If you're proud of your past successes, but your future excites you more then let us be a part of your future - Apply Now!
NOTE - Only shortlisted applicants will be contacted. Please accept our utmost appreciation for your interest in joining Seddiqi Holding.
