Job Description
4 Key Result Areas- To achieve monthly sales targets of various personal banking products by driving the teams & individuals towards their assigned KPIs.
- Identify and develop opportunities to maximize penetration in key organizations.
- To ensure headcount plan is maintained through the year by managing attrition & timely recruitment of staff.
- Ensure FOS achieves all KPI and KPA standards through the FOS assigned by monitoring phone calls and face-to-face visits besides monthly financial targets.
- Identify training needs of the staffs and arrange for appropriate training programs in liaison with MLS.
- Maintaining and developing relationships with top management of target market companies & existing customers to enhance the cross-sell opportunities.
- Acting as an external personal contact between the bank and its existing and potential markets.
- Ensure FOS are conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
- Review MIS identify opportunities of growth, sales trends & maintain effective performance management standards.
- Ensure FOS drive participation in all team activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
- To keep abreast with the market dynamics and share learnings with NSM, Head of sales for areas of Improvement and concerns.
5 Operating Environment, Framework and Boundaries, Working Relationships
- Competitive, dynamic, volatile and regulated business environment with low entry / exit barriers.
- The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank's Credit Policy Manual.
- Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.
6
Problem Solving- Staff attrition tends to be high in entry level sales and hence 1-1 coaching and leadership is required for new joiners to achieve productivity levels.
- Incentives are tracked and paid to staff and assist in any queries.
- Hands on relationship management required to ensure effective and timely delivery of banks services / products through proactive interaction across various units.
- Responsible to resolve customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.
7
Decision Making Authority & Responsibility- Responsible for assisting staff and customers in achieving their goals and objectives.
8
Knowledge, Skills and Experience- Sales profile that require confidence, persistence, personality and verbal written
- Basic knowledge of products, service policies and processes of Retail Banking.
- Graduate, preferably MBA in Sales & Marketing with 8-10 years banking sales experience
