Reporting to the Customer Service Manager, your essential duties and responsabilities will be :
- Delivery and commissioning of equipment.
- On-site interventions at customer locations in response to warranty requests.
- Troubleshooting and repair activities.
- Providing technical expertise and support.
- User training and 1st level maintenance for customers.
- Activity-related reporting (intervention reports and closure, customer feedback, etc.)
- Application of service bulletins.
Profil Recherch
What we are looking for :
With a higher education qualification in maintenance/electrical, you have at least 5 years of experience in an industrial environment.
You have solid technical and troubleshooting skills, and knowledge of the following fields:
- Mechanics
- Electrical engineering
- Hydraulics
- Automation (CANbus preferred)
- Refrigeration / Air conditioning
As a true ambassador for TLD, you demonstrate a strong sense of customer service and excellent interpersonal skills. Fluency in English is essential for this position, Arabic would be a great asset.
This position requires extensive travel, most of the time from Monday to Friday, throughout the country.
We will support you by training on our products and tools. Training will take place in our European factories (France, Belgium and the UK).
Prsentation De La Structure
TLD is a French company and part of the Alvest Group, a pioneer in the Ground Support Equipment (GSE) industry for over 70 years.
A global leader, we specialize in the design, assembly, distribution, and after-sales service of equipment used in airports worldwide.
We are behind numerous innovations, including air start units, belt loaders and towbarless tractors.
Today, we develop innovative products (autonomous, hybrid, electric, and sustainable vehicles) and actively contribute to reducing the environmental footprint of the aviation industry : https://www.tld-group.com.
With more than 2,300 employees and 11 production sites (North America, Asia, Western Europe), we deliver equipment to 150 countries every year.
Committed to addressing environmental challenges and playing an active role in the energy transition, TLD is a member of the Solar Impulse Foundation and a participant in the United Nations Global Compact initiative, which promotes Corporate Social Responsibility (CSR).
