The assistant manager will support the boutique director in leading, developing, and supporting the sales, operations and team members to meet and/or exceed commercial targets and elevate the HOM (House of Mouawad) experience.
The assistant manager will assume oversight for the boutique when the Director is absent. He/she will be a dynamic, attentive and inspiring leader who builds relationships with internal and external clients;
Duties and Responsibilities:
- Manages the day-to-day operation of the boutique, following the Mouawad Boutique standards and guidelines.
- Manages sales objectives and goals in the boutique, including sales targets, sales forecasts, and KPIs
- Maintains the boutique environment and customer enchantment checklist as per the Mouawad standards and runs weekly Customer enchantment audits of the boutique
- Ensures that all sales staff are aligned with Mouawad's grooming standards and work etiquette. Display the products as per the 5S methodology
- Develops and builds a top-notch and experienced sales team through continuous mentoring, training, and daily brief meetings
- Ensures that the sales team contacts the regular and potential customers through phone calls or direct contact
- Gathers market and boutique customer information by engaging with customers and recording their interests in the salesforce CRM system
- Make sure that all training sessions given to sales are well utilized at the boutique level
- Sets the check-in process for the sales team and ensures its execution and timely
- Runs a survey in the market including competitors and share an action plan with the boutique director
- Manages the overall sales KPIs of the team and follow up on any discrepancies and shortcomings.
- Handles the boutique opening/closing procedure, accountable for handing the keys, the alarm code, and POS
- Reconciles the previous night's sales reports, prepare cash reports for management
- Works the duty roster schedule for sales team and monitor the daily attendance and vacation balance
- Manages boutique maintenance issues and repairs and coordinate retail operations
- Responsible for securing and updating legal documents related to the boutique: i.e. trade licenses, permits, maintenance contracts, approved supplier lists, letters, and other documents
- Responds to management projects when assigned by the Boutique Director
Required Qualifications
- A minimum of 8-10 years of sales management experience within jewelry retail or luxury retail
- Proven track record in sales generation and managing the achievement of commercial results
- Flexibility to work non-traditional hours, including nights, weekends, and holidays
- Proficiency with Microsoft Office software, including Word, Excel, Outlook, Point of Sales (POS) system
- Strong oral and written communication skills. Being an Arabic speaker is a must
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in the market
- The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members
- Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
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