Assistant Branch Manager

Job Description

To effectively Supervise retail sales area to deliver sales targets, offer high level of customer service, and create a challenging and healthy environment where staff can develop. Manage staff to achieve cross sell ratio of 3.0 or greater.

Core Responsibilities

Generic Accountability

• Ensure adequate staffing of retail sales department and raise any concerns to BM.
• Provide input on CSO's performance to the BM.
• Provide coaching, mentoring and guidance to CSO's

Job Specific Accountabilities

• Support BM in implementing retail sales change initiatives.
• Actively Sell / cross sell asset and liability products to new and existing Classic and advantage customer.
• Ensure retail sales performance meets KPI targets as per customer segments
• Supervise CSO performance by participating in and leading daily retail sales team meetings
• Attract new customers to branch through personal relations and existing customer referrals
• Monitor CSO daily operations and provide necessary authorizations
• Support CSO's by serving customers during peak times
• Assign tasks fairly to staff so that no work is left pending at day end
• Ensure that activities adhere to audit, risk, legal and policy requirements
• Provide direct coaching, mentoring and guidance to CSO's
• Identify staff training needs (products, systems, sales skills) and address them.
• Authorized Financial and Non-Financial transactions.
• Ensure proper control maintained for all unissued /undelivered credit cards, cheque books, Debit cards and PIN.
• Attend all incoming e-mail and provide response within 24 hours.
• Participate in and potentially lead daily retail sale team meeting.

All required branch reports to be reviewed and signed and retained for audit records

• Ensure surprise check is conducted on required intervals.
• Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
• NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
• Role of AML /Compliance Coordinator
• Custodian of Safe deposit locker
• Cash Vault custody
• Police alarm

Specific Accountability

• Work closely with BM to determine how to best achieve sales targets for Classic and Advantage customer and determine the best way to allocate targets among CSO staff

Qualifications

• Bachelor's degree in any discipline.
• 10 years relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.