Job Summary:
We are seeking an experienced and service-driven
Assistant Chief Concierge to support the Chief Concierge in leading a dedicated Concierge team and ensuring the highest levels of personalized service for our guests. The ideal candidate is well-connected, resourceful, and committed to curating memorable guest experiences with attention to detail, discretion, and a warm luxury approach.
Key Responsibilities:
- Assist the Chief Concierge in managing daily Concierge operations, ensuring efficient and personalized guest assistance at all times.
- Supervise, train, and motivate the Concierge and Bell teams to uphold the hotel's luxury service standards.
- Respond promptly and professionally to guest inquiries, requests, and concerns—both in person and digitally.
- Organize and recommend transportation, dining reservations, event tickets, local tours, shopping, and bespoke experiences.
- Maintain strong relationships with local service providers and vendors to secure exclusive guest offerings.
- Ensure all guest profiles and preferences are updated to enhance future experiences.
- Handle VIP arrivals, departures, and special occasions with the utmost attention and care.
- Oversee delivery of mail, packages, messages, and luggage handling, ensuring accuracy and timeliness.
- Ensure a smooth flow of communication with Front Office, Housekeeping, F&B, and other departments.
- Support the Chief Concierge with scheduling, administrative duties, and service quality initiatives.
Requirements:
- Previous experience as Senior Concierge or Assistant Chief Concierge in a luxury hospitality environment.
- Fluent English (mandatory). Additional languages preferred: Russian, French, Spanish, Italian, Arabic
- Strong knowledge of the local area, cultural attractions, restaurants, and events.
- Excellent interpersonal and communication skills, with a warm and professional demeanor.
- Detail-oriented, well-organized, and able to multitask in a fast-paced environment.
- Proficiency in English; additional languages in Russian, French, Spanish, Italian are highly advantageous.
- Opera PMS or similar system knowledge preferred.
- Les Clefs d'Or membership or affiliation is a strong advantage.
