Location: Jubail
Job title: Commercial Assistant Manager
Department: Commercial
Job Purpose:
Support the Commercial manager to coordinate and works closely with various departments to resolve contractual and commercial issues and claims.
Key Responsibilities:
- Developing and implementing commercial strategies according to company goals and objectives aiming to accelerate growth.
- Conducting market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.).
- Understanding the requirements of existing customers to ensure their needs are being met.
- Responsible for providing measurable input to the terminals business strategy within the limits of the role.
- Responsible for setting & delivering on commercial objectives which are within the strategy & business plans of the terminal.
- Be creative in making improvements (enhancements and modifications) to existing systems, practices and approaches and influence working methods to meet customer needs & improve productivity.
- Oversee the customer service function for the terminal.
- Upsell service offering in existing shipping line contracts.
- Responsible for attracting and retaining general cargo customers as well as developing and selling services to landside users. Ensure development of a highly professional relationship to the various decision makers within these segments.
- Clearly articulate the customer value proposition to secure growth and a profitable sales development.
- Ensure thorough understanding of capabilities of competing ports and terminals. Ensure this is properly translated into the terminal's Commercial Strategy.
- Identify, develop and oversee local end-user business opportunities.
- Review analysis of marketing surveys on current and new product/service concepts in order to recommend future development.
- Manage and maintain relationships with key accounts locally.
- Assist when necessary in establishing or reviewing customs and other external procedures affecting port users.
- Measure and communicate commercial results to the organization (periodically).
- Act to acquire new customers and manage client relationships (new and existing).
- Collaborate with and coordinate diverse teams (marketing, sales, customer service etc.).
- Build and maintain profitable partnerships with key stakeholders.
- Monitor performance of commercial activities using key metrics and prepare reports for senior management.
Experience & Qualifications:
- Minimum of 5 years working in Port Ops field.
- A bachelor's degree.
Skills:
- Proficient in Microsoft applications (MS Office, MS Word, MS Excel, MS PowerPoint)
- Know how to drive vehicle
- Flexibility and a talent for negotiation
- Fluent in speaking/writing English
