Job Title
Assistant Community Manager
Job Purpose
To support the Community Manager in leading the overall operations of a large-scale residential community, ensuring operational excellence, exceptional resident satisfaction, and compliance with Azure's service standards. The Assistant Community Manager serves as the second-in-command, overseeing all day-to-day operations and assuming full responsibility for the community in the absence of the Community Manager.
Key Responsibilities
Community Operations
- Support the Community Manager in managing the overall operations of the residential community.
- Lead and oversee the daily operational activities across all departments to ensure service excellence and operational efficiency.
- Conduct regular inspections of the community, common areas, amenities, and operational facilities to ensure compliance with Azure standards.
- Monitor operational performance, KPIs, and service level agreements (SLAs), implementing corrective actions where necessary.
- Act on behalf of the Community Manager during their absence, ensuring uninterrupted business operations.
Resident Experience
- Foster strong relationships with residents and ensure the delivery of an exceptional customer experience.
- Manage complex resident concerns, complaints, and escalations, ensuring timely and effective resolutions.
- Support resident engagement initiatives, community events, and programs that enhance resident satisfaction and retention.
- Identify opportunities for continuous service improvement based on resident feedback and operational performance.
Maintenance, Housekeeping & Security
- Oversee the performance of Maintenance, Housekeeping, Security, Front Office, Amenity, and Lifestyle teams to ensure seamless daily operations.
- Coordinate preventive and corrective maintenance programs to maintain the community in excellent condition.
- Ensure all common areas, amenities, landscaping, and facilities are maintained to Azure's quality standards.
- Monitor security operations, emergency preparedness, access control, incident management, and compliance with health and safety requirements.
- Conduct regular operational audits and ensure corrective actions are completed promptly.
Leasing & Property Operations
- Coordinate with the Leasing team to ensure apartment readiness, move-ins, move-outs, inspections, and handovers are completed efficiently.
- Support occupancy objectives by maintaining high presentation standards for vacant units and common areas.
- Assist in improving resident retention through operational excellence and service quality.
Leadership & People Management
- Supervise and provide leadership to Front Desk, Lifestyle Concierge, Amenity, Maintenance, Housekeeping, Security, and other operational teams.
- Coach, mentor, and develop team members to ensure high levels of engagement and performance.
- Monitor workforce planning, shift scheduling, attendance, and operational coverage.
- Promote a culture of accountability, teamwork, and continuous improvement.
Administration & Compliance
- Prepare operational, incident, and management reports for the Community Manager.
- Support budget monitoring, cost control initiatives, and operational planning.
- Ensure compliance with Azure policies, SOPs, local regulations, and Health, Safety & Environment (HSE) requirements.
- Monitor contractor performance and ensure contracted services meet agreed service standards.
Reporting To
Community Manager
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, Property Management, Facilities Management, or a related field.
- 7–15 years of progressive experience in residential community management, hospitality, property management, facilities management, or mixed-use developments.
- Minimum of 3 years of experience in a leadership or management role overseeing multidisciplinary operational teams.
- Experience managing large-scale or premium residential communities is highly preferred.
Key Skills
- Community Operations Management
- Leadership & Team Management
- Resident Relations & Customer Experience
- Property & Facilities Management
- Maintenance, Housekeeping & Security Coordination
- Operational Planning & Performance Management
- Budget Monitoring & Cost Control
- Problem Solving & Decision Making
- Communication & Stakeholder Management
- Conflict Resolution
- Microsoft Office & Property Management Systems (Yardi is an advantage
