Company Description
Established in 2000 in Turkey, Rixos pioneers the ALL Inclusive, ALL Exclusive concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
MAIN DUTIES AND RESPONSIBILITIES:
Managing Property Operations and Engineering Budgets
- Supervises the complete Engineering team.
- Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
- Maintains and operates equipment at optimum effectiveness, efficiency and safety.
- Establishes and manages an effective rooms maintenance program.
- Ensures compliance with all Engineering departmental policies, standards and procedures.
- Manages department's controllable expenses to achieve or exceed budgeted goals.
- Select and order or purchase new equipment, supplies, and furnishings.
- Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
- Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Supervises the day to day operations of Engineering.
Maintaining Property Standards
- Maintains accurate logs and records as required.
- Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
Providing Exceptional Customer Service
- Handles guest problems and complaints effectively.
- Empowers employees to provide excellent customer service.
- Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
Managing Profitability
- Helps establish priorities for total property maintenance needs.
- Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
Managing and Conducting Human Resources Activities
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees.
- Ensures employees are treated fairly and equitably.
- Strives to improve service performance.
- Provides feedback to employees based on observation of service behaviours.
- Supervises employee's ability to execute departmental and property emergency procedures.
- Reviews employee satisfaction results to identify and address employee problems or concerns.
- Solicits employee feedback.
- Helps ensure regulatory compliance to facility regulations and safety standards.
- Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and support the appraisal process.
- Ensures property policies are administered fairly and consistently.
General/ Miscellenious
- Ensures all staff is thoroughly familiar with the hotel's emergency procedures and in a state of preparedness for any emergency which may occur.
- Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Engineering division in conjunction with the Director of HR & the Training Manager.
- Initiates Fire Fighting Training in co-ordination with the Security Manager and the local authorities (Fire Brigade) on a regular basis for all Hotel departments.
- Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR.
- Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Other duties as assigned.
- Assist in Task Force Teams for new openings.
- Carry out any other reasonable task (which may not be stated here) as requested
HOW CAN YOU SUCCEED IN THIS ROLE
SINCERITY AND TRANSPARENCY
- Be proactive and use good judgement when dealing with challenging situations
- Act with professionalism and integrity
- Be transparent in your motives, methods and expected results
- Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
- Conduct business honestly & fairly
- Keep sensitive information confidential
RELIABILITY AND LOYALITY
- Follow through on commitments
- Work well both autonomously and within a team
- Display a positive, approachable attitude
- Spend time getting to know your fellow employees and our guests
- Support each other; we all work within the same hotel and company
EXCELENCE IN HOSPITALITY
- Committed to quality
- Committed to exceptional financial results
- Be responsible for the bottom line
- Committed to the Rixos Policies & procedures Guide
STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS
- Be committed to exceeding expectations
- Never settle for the status quo or mediocre work
- Continuously search for areas of improvement
- Provide positive, constructive feedback
Qualifications
Degree in Engineering or equivalent
Minimum 3 years in a similar role within 5 star resort property
Additional Information
- Willingness to work flexible hours, including weekends, public holidays, and peak operational periods, as required by hotel operations.
- Ability to work in a fast-paced, guest-centric luxury environment while maintaining professionalism and service excellence.
- Strong attention to detail, problem-solving skills, and the ability to handle sensitive situations with discretion and confidence.
- Commitment to upholding brand standards, hotel policies, and applicable health, safety, and quality requirements.
- Collaborative mindset with the ability to work effectively across departments to enhance the overall guest experience.
