Assistant Director of Group Conference & Events

An Assistant Director of Group Conference & Events is responsible for assisting with the management of Conference and Events operations to deliver an excellent Guest and Member experience while ensuring department targets are met.

What will I be doing

As a Assistant Director of Group Conference & Events, you will be responsible for assisting with the management of Conference and Events operations to deliver an excellent Guest and Member experience. An Assistant Director of Group Conference & Events will also be required to set budgets and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist in managing Conference and Events operations
• Maintain exceptional levels of customer service
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Propose ideas to build the range and quality of Conference and Banquet
• Optimise sales and contain costs, identifying any areas for action
• Set achievable budgets and other short- and long-term functional goals
• Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels meet business demands
• Ensure training is carried out on an ongoing basis
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Assist other departments wherever necessary

What are we looking for

An Assistant Director of Group Conference & Events serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of hotel/leisure/service sector
• Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
• Degree or diploma in Hotel Management or equivalent
• Passion for delivering exceptional levels of guest service