Responsibilities
- Ensure that all customers are provided with the best quality of food and service.
- Ensure all safety matters are properly and timely attended and investigated, including accidents and near miss , while implementing safe working practices in accordance with EKFC policies, resulting in a safer work environment and enhanced compliance with safety standards.
- Communicate clear instructions regarding work assignments to team members, ensuring adherence to deadlines and quality standards, which will enhance operational efficiency and maintain high service quality.
- Conduct spot-checks at the lounges in order to ensure that food and equipment are provided as per the business standards.
- Ensure that the required stock levels are properly maintained according to current levels of consumption.
- Ensure that the back-of-house areas are optimized and operationally friendly to minimize the breakages and injuries.
- Assist and monitor the staff rosters and tasks allocations, to ensure all areas of lounge is covered.
- Facilitate continuous training for staff on product knowledge and sequence of service, resulting in improved service quality and enhanced customer satisfaction.
Qualifications
Education Qualification:
Diploma or equivalent qualification (must have).
Bachelor's degree in any relevant field (preferred).
Work Experience
Minimum of 4 years of experience in the hospitality industry, with 2 years experience in supervisory role in 5-star environment (restaurant supervisor).
Experience and understanding of luxury hotel and stand-alone restaurant operations.
Knowledge of food safety regulations and hygiene protocols.
Skills
- Proficiency in spoken and written English.
- Self-motivated and demonstrate sound leadership skills.
- A keen eye for opportunity identification and a high level of commitment to continuous improvement and adaptability to change.
- Able to create personalized F&B experience.
- Strong organizational, multitasking skills and attention to detail.
- Competent in Microsoft Office Applications.
- Ability to maintain accurate records, manage inventory effectively, and follow established procedures and guidelines precisely.
