Responsibilities
In this role, you will:
- Act as Manager on Duty, representing leadership during allocated shifts
- Oversee live operations, service delivery, and guest experience in real time
- Lead and support frontline teams and supervisors on shift
- Ensure immediate resolution of operational, service, and passenger issues
- Maintain compliance with safety, hygiene, and service standards
- Support managers with daily execution of operational plans
This role is ideal for operational leaders who enjoy being present on the floor with the team offering an unique client experience , making decisions in real time, and ensuring standard and processes are met at every moment of the operation.
Location: DXB / DWC, Dubai
Apply now and step into a key operational leadership role
Qualifications
Education Qualification:
Bachelor's degree in hospitality, hotel management or any relevant field
Work Experience
Minimum of 6 years of experience in the hospitality industry, with 1 years of experience in managerial role in 5-star environment
Experience and understanding of luxury hotel and stand-alone restaurant operations.
Knowledge of food safety regulations and hygiene protocols.
Demonstrated achievements in food quality and cost control.
Skills
Proficiency in spoken and written English
Self-motivated and demonstrates sound leadership skills
A keen eye for opportunity identification and a high level of commitment to continuous improvement and adaptability to change
Ability to create personalized F&B experience
Ability to collaborate cross functionally and at all levels and team-based approach including ability to positively manage conflict
Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards
Strong organizational, multitasking skills and attention to detail
Competent in Microsoft Office Applications
Ability to maintain accurate records, manage inventory effectively, and follow established procedures and guidelines precisely
